Política de envío

AUREA ACTIVEWEAR — SHIPPING & DELIVERY POLICY

1. Shipping and Tracking

Once your order has been processed and shipped, you will receive a tracking number to monitor your package. Delivery times are estimates and may vary depending on the shipping carrier.

2. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout. AUREA Activewear is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

If the shipping address was entered incorrectly by AUREA Activewear, we will work with the customer to resolve the issue.

3. Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. However, if a package appears to be lost or significantly delayed, customers should contact AUREA Activewear so we can help initiate a claim or investigation with the carrier.

Each case will be reviewed individually, and appropriate next steps will be communicated to the customer.

4. Packages Marked as Delivered

If tracking shows that a package has been delivered but the customer has not received it, the customer should first check with household members, neighbors, building management, and the carrier.

Please contact AUREA Activewear promptly so we can help investigate the issue. A delivery scan alone does not automatically resolve every claim.

5. Shipping Claims

Customers should report shipping issues as soon as possible and provide their order number and any requested supporting information. AUREA Activewear will work with the shipping carrier to investigate reported issues.

This policy does not limit any rights customers may have under applicable law.